Visio diagrams for a Physician IT Outreach team documenting the set of applications, service types, devices, and network connections they managed between the medical resources of Providence Health & Services and affiliated partner provider record systems.

At-a-glance view of all relationships

The team supported numerous end-to-end relationships between differing EMR systems and other resources.

The set of relationships associated with each partner provider office.

Identifying the particular set of relationships associated with each partner provider office made support services documentation easier to track and follow.

The set of network connectivity options

Information about systems and services held separately by individual team members took over a month to glean could be communicated in a few minutes through simple high-level diagrams, greatly reducing team cross training and onboarding time.