Senior IT Consultant

Integrated Management Resources $600K IT consulting firm Canby, Oregon March 1995 to December 2006

Accountable for company operations, P & L, tenant improvements, hiring, technical infrastructure, customer relations, project delivery and service quality. Negotiated customer and vendor contracts. Owned success and failure of IT services and projects. Managed and mentored team of five consulting techs supporting 100+ customer IT networks annually. Directed development of company service management software application.

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Digital Work Stream

Increase in market saturation for consulting IT services reduced company's customer base. Solicited and studied staff ideas for reducing costs and staying competitive. Proposed and directed the design and development of a company IT Service Management web application for streamlining time entry, asset tracking, trouble ticket, case notes, and invoicing work streams which reduced in paperwork reduced net staff overhead cost 20% while increasing capacity of help desk services from 100 to 250 customer users annually.

Cost Containment

Increase in customer site visit costs reduced company profits. Analyzed issues and options. Identified, developed, proposed, and led approach for virtualizing desktop and server support services using a variety of emerging remote access tools which raised company revenue 15%.

Service Expansion

Scaled company customer base from 20 to over 200 by cultivating company's competence in business software for non-profit, health care, veterinary, manufacturing, legal, architectural, engineering, aviation, accounting, construction, financial, entertainment, communications, sales, insurance, government, and educational organizations. Expanded company geographic service area beyond the Portland metro region to include other regions in Oregon, Washington, California, and Idaho. Served companies from two to over 1000 employees, and supported IT staff zero to expert level skills.

Legacy Protection

Staff turnover put many customers in danger of losing historical knowledge of technology resources and capabilities. Reduced customer downtime and IT support onboarding costs 75% by documenting processes, procedures, repairs, updates, system configurations, and custom software manuals for skilled and non-skilled system administrators.

Service Line Growth

Raised company revenue 25% by developing software customization, application development, and training service lines. Increased customer retention by growing company's range of IT systems administration support services from competence in file/print, email, backup, and legal document management software solutions to competence in fax, antivirus, directory, scheduling, database, messaging, disaster recovery, routing, accounting, security, workflow, compliance, CRM, recordkeeping, fundraising, brokerage, and utility solutions.

Customers


Accounting

Dean Rothenfluch, CPA

Geffen Mesher & Company

Hoffman, Stewart & Schmidt

Jack W. Olds & Company

John P. Knox, CPA

Kevin W. Keithley, CPA

Wayne A. Marshall, CPA

Middleton & Company, CPA

Nichols Accounting Group

Dean J. Rothenfluch, CPA

Architecture & Engineering

Architecture & Engineering

Atlas Landscape Architecture

BOORA Architects

CBG Consulting Engineers

Davis Consulting Group

Mayer/Reed

Opsis Architecture

Right-Of-Way Associates

ValueCAD

Walker Macy

Automotive

Collision Rebuilders

Grimm Services

Jeepers, It's Erickson

Communications

Canby Telcom

Colton Telephone

Nehalem Telephone Company

Western Independent Networks

Construction

Access Ability

Ampere Electric

Associated General Contractors

Canby Builders Supply

Canby Plumbing

Ditch Witch of Oregon

Fullman Kinetics

LHL Homes

MSI Mechanical Systems

OC America Construction

Olsen Homes

Roth Heating & Cooling

Standard and Best of Oregon

Education

Building Blocks Early Learning Center

Greenstone Montessori

Linn Benton Lincoln ESD

Oregon City School District

Serendipity Center

Tucker-Maxon Oral School

Entertainment

Hollywood Video

Financial

Fred Meyer Credit Union

Lacamas Credit Union

Safeway Northwest Central Credit Union

Holding / Investment

Arcadia Investment Corporation

Ascend Holding

Erickson Group

IMS Capital Management

J.W. Millegan

Smith & Jordan Financial Services

Government

City of Canby, Oregon

Multnomah County Counsel

Oregon Department of Human Services

Oregon Secretary of State

Portland Police Bureau

Washington County Counsel

Health Care / Retirement Home

Balance Chinese Medical Clinic

Canby Veterinary Clinic

Cedars Sinai Park

Diagnostic Imaging Associates

Fountain Valley Dental

Freeman Chiropractic Clinic

Kemple Gandler Rheumatology

Medical Teams International

Oregon Open MRI

Robison Jewish Home

St. Charles Medical Center

Stockamp & Associates

Willamette View

Legal

Adams, DeBast, Helzer, McFarland

Allen, Yazbeck, O'Halloran & Hanson

Banks Law Office

Bates Private Capital

Bodyfelt, Mount, Stroup & Chamberlain

Bouneff & Chally

Stephen Brischetto

Buono, Block

Carlson & Thacker

Chase Bankruptcy Information Systems

Clancy & Slininger, Lawyers

Cosgrave, Vergeer & Kester

Crowe Foreign Services

Dunn Carney Law Firm

Elliott & Park

Elliott, Ostrander & Preston

Farleigh, Wada & Witt

Hagen, Dye, Hirschy & DiLorenzo

Harrang Long Gary Rudnick P.C.

Hatch & Spencer

Heltzel Williams Lawfirm

Hershner, Hunter, Andrews, Neill & Smith

Hoffman, Hart & Wagner

Law Office of Erin Olson

Markowitz, Herbold, Glade

Mary Ellen Farr, Attorney at Law

Metropolitan Public Defender Services Inc

Meyer & Associates

Michael G. Bostwick

Moscato & Hallock

Motschenbacher & Blattner

Multnomah Bar Association

Pozzi, Wilson, Atchinson

Preston, Bunnell & Flynn

Ramis Crew Corrigan & Bachrach

Robert Neuberger

RP Herman & Associates

Schulte Anderson

Seidl Law Office

Smith, Freed, Heald & Chock

Stoll Berne Law Firm

Tarlow, Jordan & Schrader

Tarlow, Naito & Summers

Tichenor Dziuba & Coletti

Tooze Shenker Duden

White & Lee LLP

Hospitality & Leisure

Grand European Tours

Heathman Hotel

North Pacific Management

Timberline, RLK

Insurance

Bell-Anderson Insurance

Butsch Insurance

Clem J. Butsch General Insurance

Electronic Claims Services

Gustafson Insurance Agency

Kyllo Insurance Service Northwest

Mahshigian & Associates

Manufacturing

AIMCO

BBC Steel Corp.

E.S. Clift & Sons

Fought & Company

Fujimi Corporation

Goldendale Aluminum

Michaels of Oregon

Package Containers

Plastic Services Northwest

Roseburg Forest Products

United Harvest

Willsonville Concrete Products

Aviation

Aero Air

Precision Conversions

Non-Profit

211 Info

American Lung Association (Oregon)

Community Action Organization

Junior Achievement Columbia Empire

Make a Wish Foundation (Oregon)

Mt. Hood Kiwanis Camp

Oregon Association Minority Entrepreneurs

Oregon Natural Step Network

Oregon Post Adoption Resource Center

Oregon Restaurant Association

Research & Education Group

The Dougy Center

Tobaccofree Coalition

Westminster Presbyterian Church

Willamette View Foundation

Sales

Advanced Finishing Systems

Carpets for Kids

Desperado

Fairway Forest Partners Company

Gango Editions

Grimm's Fuel Company

Martin Diagnostics International

Oregon Fresh Farms

Powell's Bookstores

Sports Warehouse

The Cellar Door

Western Lumber

Services

Allstar Business Services

Apartment Center Services

Brooks & Associates

Canby Business Revitalization

Compel Media

Conkling Fiskum and McCormick

Enzyme Technologies

Hands-On-Training

HQ Global Workplaces

Matrix A&T Systems

Migration Services Group

Pacific Marketing Specialists

Paine Pacific

Palladian Language Services

S Group

Souk LLC

Vincent Performance Services

Technology

Fios Inc.

Global Software Solutions

Hayne, Lloyd & Associates

IKON Technology Services

ImageBuilder Software

Insyst Information Services

Laser Services

Lightware

Livewire Technologies

Pacific Computerworks

R2J2 Services

Vernier Software

Awards


Duke Dickinson Award

Recognition for generous support

Mt. Hood Kiwanis Camp

2005