Integrated Management Resources
$600K IT consulting firm
Canby, Oregon
March 1995 to December 2006
Accountable for company operations, P & L, tenant improvements, hiring, technical infrastructure, customer relations, project delivery and service quality. Negotiated customer and vendor contracts. Owned success and failure of IT services and projects. Managed and mentored team of five consulting techs supporting 100+ customer IT networks annually. Directed development of company service management software application.
Digital Streamlining
Increase in market saturation for consulting IT services reduced company's customer base. Solicited and studied staff ideas for reducing costs and staying competitive. Proposed and directed design and development of a company IT Service Management web application for streamlining time entry, asset tracking, trouble ticket, case notes, and invoicing work streams which reduced in paperwork reduced net staff overhead cost 20% while increasing capacity of help desk services from 100 to 250 customer users annually.
Cost Containment
Increase in customer site visit costs reduced company profits. Analyzed issues and options. Identified, developed, proposed, and led approach for virtualizing desktop and server support services using a variety of emerging remote access tools which raised company revenue 15%.
Service Expansion
Scaled company customer base from 20 to over 200 by cultivating company's competence in business software for non-profit, health care, veterinary, manufacturing, legal, architectural, engineering, aviation, accounting, construction, financial, entertainment, communications, sales, insurance, government, and educational organizations. Expanded company geographic service area beyond the Portland metro region to include other regions in Oregon, Washington, California, and Idaho. Served companies from two to over 1000 employees, and supported IT staff zero to expert level skills.
Legacy Protection
Staff turnover put many customers in danger of losing historical knowledge of technology resources and capabilities. Reduced customer downtime and IT support onboarding costs 75% by documenting processes, procedures, repairs, updates, system configurations, and custom software manuals for skilled and non-skilled system administrators.
Service Line Growth
Raised company revenue 25% by developing software customization, application development, and training service lines. Increased customer retention by growing company's range of IT systems administration support services from competence in file/print, email, backup, and legal document management software solutions to competence in fax, antivirus, directory, scheduling, database, messaging, disaster recovery, routing, accounting, security, workflow, compliance, CRM, recordkeeping, fundraising, brokerage, and utility solutions.
Awards
Duke Dickinson Award
Recognition for generous support
Mt. Hood Kiwanis Camp
2005
Customers
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Accounting
Dean Rothenfluch, CPA
Geffen Mesher & Company
Hoffman, Stewart & Schmidt
Jack W. Olds & Company
John P. Knox, CPA
Kevin W. Keithley, CPA
Wayne A. Marshall, CPA
Middleton & Company, CPA
Nichols Accounting Group
Dean J. Rothenfluch, CPA
Architecture & Engineering
Architecture & Engineering
Atlas Landscape Architecture
BOORA Architects
CBG Consulting Engineers
Davis Consulting Group
Mayer/Reed
Opsis Architecture
Right-Of-Way Associates
ValueCAD
Walker Macy
Automotive
Collision Rebuilders
Grimm Services
Jeepers, It's Erickson
Communications
Canby Telcom
Colton Telephone
Nehalem Telephone Company
Western Independent Networks
Construction
Access Ability
Ampere Electric
Associated General Contractors
Canby Builders Supply
Canby Plumbing
Ditch Witch of Oregon
Fullman Kinetics
LHL Homes
MSI Mechanical Systems
OC America Construction
Olsen Homes
Roth Heating & Cooling
Standard and Best of Oregon
Education
Building Blocks Early Learning Center
Greenstone Montessori
Linn Benton Lincoln ESD
Oregon City School District
Serendipity Center
Tucker-Maxon Oral School
Entertainment
Hollywood Video
Financial
Fred Meyer Credit Union
Lacamas Credit Union
Safeway Northwest Central Credit Union
Holding / Investment
Arcadia Investment Corporation
Ascend Holding
Erickson Group
IMS Capital Management
J.W. Millegan
Smith & Jordan Financial Services
Government
City of Canby, Oregon
Multnomah County Counsel
Oregon Department of Human Services
Oregon Secretary of State
Portland Police Bureau
Washington County Counsel
Health Care / Retirement Home
Balance Chinese Medical Clinic
Canby Veterinary Clinic
Cedars Sinai Park
Diagnostic Imaging Associates
Fountain Valley Dental
Freeman Chiropractic Clinic
Kemple Gandler Rheumatology
Medical Teams International
Oregon Open MRI
Robison Jewish Home
St. Charles Medical Center
Stockamp & Associates
Willamette View
Legal
Adams, DeBast, Helzer, McFarland
Allen, Yazbeck, O'Halloran & Hanson
Banks Law Office
Bates Private Capital
Bodyfelt, Mount, Stroup & Chamberlain
Bouneff & Chally
Stephen Brischetto
Buono, Block
Carlson & Thacker
Chase Bankruptcy Information Systems
Clancy & Slininger, Lawyers
Cosgrave, Vergeer & Kester
Crowe Foreign Services
Dunn Carney Law Firm
Elliott & Park
Elliott, Ostrander & Preston
Farleigh, Wada & Witt
Hagen, Dye, Hirschy & DiLorenzo
Harrang Long Gary Rudnick P.C.
Hatch & Spencer
Heltzel Williams Lawfirm
Hershner, Hunter, Andrews, Neill & Smith
Hoffman, Hart & Wagner
Law Office of Erin Olson
Markowitz, Herbold, Glade
Mary Ellen Farr, Attorney at Law
Metropolitan Public Defender Services Inc
Meyer & Associates
Michael G. Bostwick
Moscato & Hallock
Motschenbacher & Blattner
Multnomah Bar Association
Pozzi, Wilson, Atchinson
Preston, Bunnell & Flynn
Ramis Crew Corrigan & Bachrach
Robert Neuberger
RP Herman & Associates
Schulte Anderson
Seidl Law Office
Smith, Freed, Heald & Chock
Stoll Berne Law Firm
Tarlow, Jordan & Schrader
Tarlow, Naito & Summers
Tichenor Dziuba & Coletti
Tooze Shenker Duden
White & Lee LLP
Hospitality & Leisure
Grand European Tours
Heathman Hotel
North Pacific Management
Timberline, RLK
Insurance
Bell-Anderson Insurance
Butsch Insurance
Clem J. Butsch General Insurance
Electronic Claims Services
Gustafson Insurance Agency
Kyllo Insurance Service Northwest
Mahshigian & Associates
Manufacturing
AIMCO
BBC Steel Corp.
E.S. Clift & Sons
Fought & Company
Fujimi Corporation
Goldendale Aluminum
Michaels of Oregon
Package Containers
Plastic Services Northwest
Roseburg Forest Products
United Harvest
Willsonville Concrete Products
Aviation
Aero Air
Precision Conversions
Non-Profit
211 Info
American Lung Association (Oregon)
Community Action Organization
Junior Achievement Columbia Empire
Make a Wish Foundation (Oregon)
Mt. Hood Kiwanis Camp
Oregon Association Minority Entrepreneurs
Oregon Natural Step Network
Oregon Post Adoption Resource Center
Oregon Restaurant Association
Research & Education Group
The Dougy Center
Tobaccofree Coalition
Westminster Presbyterian Church
Willamette View Foundation
Sales
Advanced Finishing Systems
Carpets for Kids
Desperado
Fairway Forest Partners Company
Gango Editions
Grimm's Fuel Company
Martin Diagnostics International
Oregon Fresh Farms
Powell's Bookstores
Sports Warehouse
The Cellar Door
Western Lumber
Services
Allstar Business Services
Apartment Center Services
Brooks & Associates
Canby Business Revitalization
Compel Media
Conkling Fiskum and McCormick
Enzyme Technologies
Hands-On-Training
HQ Global Workplaces
Matrix A&T Systems
Migration Services Group
Pacific Marketing Specialists
Paine Pacific
Palladian Language Services
S Group
Souk LLC
Vincent Performance Services
Technology
Fios Inc.
Global Software Solutions
Hayne, Lloyd & Associates
IKON Technology Services
ImageBuilder Software
Insyst Information Services
Laser Services
Lightware
Livewire Technologies
Pacific Computerworks
R2J2 Services
Vernier Software
